Can't log in. Being asked to "reactivate" account.

[Lisa59]

I have had an account for years and my phone works fine.  However, when I try to log into my account now, it asks me to reactivate the account.  When I put in myemail and pswd, the next screen says either "Resume Activation" or "Go To Login Page".  If I try to resume activation, I get a "Fail" message.

Appreciate any help!

Thanks

[hTideGnow · Accepted solution]

hi @Lisa59 

the error means the system cannot find your My Account from the email login, you need to ask PM support agent to sort it out

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage