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my cell phone can not dial out or receive a call, but it can send out and receive text messages

wangjun
Great Neighbour / Super Voisin

It was estimated more than one week that my cell phone can not dial out or receive a call, but it can send out and receive text messages, I switched my sim card to my wife's cell phone for a test, my sim card on my wife's cell phone works without any problem. My current subscription plan is "25$ monthly,3G speed, 1GB data",

1 REPLY 1


@wangjun wrote:

It was estimated more than one week that my cell phone can not dial out or receive a call, but it can send out and receive text messages, I switched my sim card to my wife's cell phone for a test, my sim card on my wife's cell phone works without any problem. My current subscription plan is "25$ monthly,3G speed, 1GB data",


Which phone model do you have?  I suspect that this could be result of changes to the 3G network.  In some areas, you'll need band 2 (1900MHz) to use the 3G network.  If you're phone isn't capable of connecting to that network and if your phone doesn't have VoLTE, there won't be any voice service.  I suspect that you're wife's cell phone might be using VoLTE for phone calls.

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