Phonebox use Rogers and Telus network. Try select Phonebox and provide the phone number and the account number
if the app does not accept that, then pick a new number first and complete the activation. After the activation done and you confirmed the line works, log back into My Account, and go to Profile page and click Transfer phone number. Transferring at that stage does not require you to choose the carrier you ported from, you just need to provide account number and phone number
just in case it still ask you for provider name, then you can ask PM to help to put by open ticket
open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
