Why was I charged a 25 dollar top up fee on Dec 30?

[Chalupa_Batman]

Hello @MoeMoe1 

If you click on this link, it will tell you your payment history.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Use the filters to go back as far as 6 months and see when the payments were made. Whatever your bill payment is vs this top up fee. See if there is 30 days between the two payments. If this is it, then you're OK. If your bill payment and this top up don't match, reach out to a CS Agent and ask them to explain.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Yummy]

Probably before you did not have enough on your account?

[hTideGnow]

hi @MoeMoe1 

top up fees is plan renewal. do you have a $25 plan?

or if you are unsure why there is such a charge, go to My Account, Payment history and check 

or you can also post the payment history here from Nov 2024 to today and we can try to help