I can't update my payment information for the Subscribed Plan, who knows the reason?

[rabbisoft]

I would like to update my payment information for the Subscribed Plan to another Canadian credit card, but it's not working for some reason. I'm not sure why.

[Dunkman]

@rabbisoft 

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Neil11]

Trying  updating the cc information on the app instead of browser. It worked me on the app.

[rabbisoft · Accepted solution]

I think it should be a bug. And it has been lasting for a long time.