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Can I merge rewards points from old PM accounts

Good Citizen / Bon Citoyen

I have had a number of accounts with public mobile over the years and am just enquiring if it is possible to merge my loyalty and rewards into my new most recent account somehow. Public mobile really needs to add the feature to have multiple plans under the same email address..


Model Citizen / Citoyen Modèle

Simple answer it’s not possible with the old reward system or the new points system.

As far as I know, you can not move balance or points from one account to another.

@Mackcurran wrote:

Is support able to credit rewards points from my previous accounts and add them to my current account though?


I doubt it.  You can try CSA, but highly unlikely.  

I just want to be clear. Which points or rewards are you speaking of? The one where it's $1 per month for the first year then $2 the second year then $3 the third... up to $5 a month plus $2 for auto pay? Or are you talking about the More The Merrier gifts that includes data and Intl minutes??

Good Citizen / Bon Citoyen

Is support able to credit rewards points from my previous accounts and add them to my current account though?

Mayor / Maire

Hello @Mackcurran 

Public Mobile cancelled everyone's Loyalty Rewards they EARNED and replaced them with Public Points that are worth a very small fraction of the previous value. 

And no, it's one email account per address. It's always been that way and they'll never change it.


Deputy Mayor / Adjoint au Maire

@Mackcurran - You cannot at the moment, but you may be able to ask CS_Agent as a future suggestion:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article!   ⚠️  


If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

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