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Incorrect charge.

Great Neighbour / Super Voisin

How do I report an incorrect monthly charge to my credit card?


Great Neighbour / Super Voisin

My question has been answered. 

Thank you softech.

Mayor / Maire


As of May/24, all existing members will be switched from the old Legacy Rewards to the Points Rewards so no more monthly credits.

You should have gotten notification of the changes and should have received 5 points in your account.

Now you will receive 5% in points of you monthly plan and once you reached 15 points. You can redeem for a $15 credit off your bill.




how wrong were the charges?  was it around $5 to $7 + tax more?

if that is the case, it is related with the recent rewards system change.  

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

  • you will get the same friend referral, 1 point (= $1) for every referral every month.
  • Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
  • Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
  • You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:

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