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I switched to the $34 Plan but doesn’t give me 5G

Moe41690
Good Citizen / Bon Citoyen

Hey , I am just wondering why I am not getting any 5G data or network ?? I’m on the plan . 

I am wondering if it’s the SIM card I have . It’s from 2019… 

 

let me know please . 

10 REPLIES 10

Moe41690
Good Citizen / Bon Citoyen

I just wanted to provide and update and I have updated my iPhone and now it is showing 5G+ 

 

thank you ! All! 

RavingRaven
Model Citizen / Citoyen Modèle

@Moe41690 

Connect to iTunes for the latest iOS.

Edit: Or follow these instructions from Public Mobile:

To update your device settings, please follow these steps:     

  • Open Settings on your device    
  • Tap General    
  • Tap Software Update    
  • Complete the update to the latest iOS version available 

Need more assistance? Check out this guide on the Apple website on how to update your iPhone.

https://support.apple.com/en-us/HT204204

Moe41690
Good Citizen / Bon Citoyen

How do I update the carrier profile … 

1FB18BF3-E36E-44BD-8132-D2FFCEE705C5.jpeg

HI @Moe41690 

make sure you updated the iOS and Carrier Profile is updated

Reboot the phone once more and check

Moe41690
Good Citizen / Bon Citoyen

I am in the city of Toronto and have an iPhone 14

it only Shows LTE . Not 5G

funpig1
Model Citizen / Citoyen Modèle

@Moe41690  If your phone is 5G compatible, it may well be that you are located in an area with no 5G signal. Type in your address in the following coverage map and see if you are in a 5G area. If not, drive to a 5G area and retest your phone. Good luck. 

https://www.publicmobile.ca/en/bc/coverage

softech
Oracle
Oracle

@Moe41690 

what phone do you have?? brand and model?? is 5G an option there at the network mode screen??

and make sure you turn off  Data Saving and Power Saving, some phones will only use 4G/LTE if those saving modes are enabled 

EB0
Model Citizen / Citoyen Modèle

You need to have a supported 5G phone with the latest OS update.

I have 8 year old SIM and my phone shows 5G+ 

RavingRaven
Model Citizen / Citoyen Modèle

@Moe41690 

A "5G" plan refers more towards the data speed recieved more than anything else. You can recieve up to 250mbps using the 4G LTE or 5G networks. Connections to the 5G network depend on local cell tower access to the 5G network and a 5G compatible device.

Much of the current 5G network piggybacks on the 4G LTE network until providers begin to deploy the recently auctioned off 5G spectrum licenses.

 

Chalupa_Batman
Mayor / Maire

Hey @Moe41690 

If you don't see 5G, don't worry about it. Just do a speed test. As long as you're getting 5G speeds, that's all that matters. And don't worry about the SIM card, it will work just fine.

Need Help? Let's chat.