canceled

[Aeyliabrick]

 Cant connect to network, cant login to submit a trouble, because I can't get a one time text because I can't connect to the network…… beyond ...

[Aeyliabrick]

brand new account..... but since the account is active its incredibly difficult to login....... keeps texting a code to the phone that dosent work..... the wait and resend process fails frequently as well

[Aeyliabrick]

my public mobile phone is fine, this one im trying to setup for a friend isnt

[Dunkman]

@Aeyliabrick 

Might want to check if there is a service outage in your area:

https://www.telus.com/en/bc/outages

Is your account status active?  When was your payment date?  

[Aeyliabrick]

tried all the self help options....

[Aeyliabrick]

well thats kind of stupid, porting the number to a different province shouldnt saddle you with taxes tat dont apply just because of where the number started

[hTideGnow]

hi @Aeyliabrick 

is this a new activation or you have been with PM for sometime?

And what phone do you have?  did you try reboot phone and reset network settings?

If same, ask PM support agent to refresh the account, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

@Aeyliabrick 

you might live in the Yukon, but tax is basedx on area code of your number. For example..if you happen to have a BC area code and number, you'll pay BC Provincial sales tax and GST. 

As you can't log in to your account, use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437