I can't use my data and promotion data, i need help with it.

[Kirankumar]

Hi, my account says my data for the current pay cycle is all used up but I still have my 5 gb of promotional data usage which I am unable to use it, does anyone know why. Also my payment was done couple days back and now I can't use my data, I don't understand why! i have done all the troubleshooting too but nothing seems to work.

[darlicious]

@Kirankumar 

When is your renewal date? Do you have your data limiter enabled in your phone?

[dust2dust]

First, click the little spinner refresh icons lower down or use private mode to make sure you're seeing updated information. What plan are you on?