How does my wife get a TICKET to fix her email address when she can not get into her account?

[brianwoodson77]

Account was suspended due to credit card mix-up as well. Please help as we have been with PM for several years.

[shellywoodson]

Everything worked out great. Thanks so much for the help.

Brian

[darlicious]

@brianwoodson77 

You can pay and reactivate the account by purchasing a pm voucher and add it via 611 or by calling 1 855 4PUBLIC and entering the 10 digit phone number. Info on pm vouchers and other forms of payment can be found here....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Once reactivated you can recieve the 2FA verification code via SMS text message to access the account. After updating the payment card info you can disable 2FA on the profile page in the account.

[computergeek541]

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@brianwoodson77 wrote:

Account was suspended due to credit card mix-up as well. Please help as we have been with PM for several years.

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During the ticketing process for a forgotten password/Self Serve account access issues, you will be prompted to provide verification information. There's also a "can't verify" option that can be selected and you'll be asked by the ticketing system for your account PIN instead.

[JK8]

@brianwoodson77 

Try clearing your cache and go incognito to try getting into your account.

If still problems contact an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.