Trying to change my plan

[Angela101]

I am trying to change my plan and  have the funds loaded onto my account. I want the change to be immediate, but it wont change the plan. I am not getting an error message, it just sends me back to my summary page. 

[Lieux]

Anyway if nothing help you can write a message to the moderator..here... @Angela101

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And explain what happened...you will need to wait few hours to 2 days ...but they will help!!

[Alex888]

Were you charged a second time AFTER you tried to change your plan, payment may have gone through for the new plan. If today was your renewal day you may have been charged for your renewal and a new plan.

You should wait a few hours and see if your account shows your new plan, it may have gone through.

[Psygineer]

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@Angela101 wrote:

I've tried all of that and nothing works...so frustrating! this is ontop of them double charging me today

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Double charging sounds like it is changing plans. Charging each time it does it. I'm wondering if there is a caching issue or some pros other cosmetic issue that is not showing the update instantly. Maybe try logging out, CTRL-F5 (if on Windows) to hard refresh the page and log back in and see if it is showing your new plan.

[Angela101]

I've tried all of that and nothing works...so frustrating! this is ontop of them double charging me today

[ShawnC13]

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@Angela101 wrote:

I am trying to change my plan and  have the funds loaded onto my account. I want the change to be immediate, but it wont change the plan. I am not getting an error message, it just sends me back to my summary page. 

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Have you tried clearing your cache or a different browser?  Also being in incognito or private mode has helped some people as well

[Alex888]

Try a different browser or mode, Chrome incognito seems to work the best.