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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1522 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3299 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32118 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43888 Views
  • 182 replies
  • 30 Bravos

Bloked SIM

Hello, I've just bloked my SIM card, and I need a PUK code...How can i get this code ?It's a bit urgent... Big thanks for your answer !Julien

julien by Good Citizen / Bon Citoyen
  • 1723 Views
  • 12 replies
  • 0 Bravos

How to reset my password

I forgot my password and I can't have any access to my account please help.

Ross by Great Neighbour / Super Voisin
  • 1192 Views
  • 7 replies
  • 0 Bravos

I can't call

I can't call, nobody can call me!when I call, I get this message: the number is not registered on network!Please let me know what should I do ?

sohksh by Good Citizen / Bon Citoyen
  • 2722 Views
  • 14 replies
  • 0 Bravos

Resolved! Ordered 2 SIM cards, only got 1

Not a big deal (I just placed an order for a second one), but I placed an order last week for 2 sims (see order# 61171). Got it in the mail this week and there was only 1 SIM in the package. I gave it a few days to see if the second came but never di...

chreds by Good Citizen / Bon Citoyen
  • 1439 Views
  • 5 replies
  • 0 Bravos

Resolved! Problems with Outgoing International SMS

Hello All, I just joined Public Mobile yesterday and have international texting with my plan, but it seems like all of my international outgoing messages are only being partially delivered or not being delivered at all. One of my friends reported onl...

mightytb by Good Citizen / Bon Citoyen
  • 1693 Views
  • 7 replies
  • 0 Bravos

Resolved! APN setting with iphone 4 (ios 7)

Hello,I have been with public but a couple of months now and I really like it. Problem is I just added data onto my phone and realize everything else works including wifi, phone, messages etc except for the internet.I think its an APN issues, and iph...

newbie by Good Citizen / Bon Citoyen
  • 10299 Views
  • 14 replies
  • 0 Bravos

Resolved! International calling addon not working?

I bought the 400mins international calling addon and tried to call philippines and got a error that I am not subscribed to that service?? Not sure whats wrong?

dhilscher by Great Citizen / Super Citoyen
  • 1565 Views
  • 5 replies
  • 0 Bravos

Resolved! People using Fongo and a data plan only

Hi, I have a data plan only, using Fongo (for VoIP) on my iPhone (iOS). It seems that I can't send a text message using data only. If I try to send a text message to someone, I receive a message from 611 (PM) saying that I don't have a text service i...

BAL by Great Citizen / Super Citoyen
  • 4282 Views
  • 6 replies
  • 0 Bravos

Number change

Can I change my number from 437 to 416 or 647

Osi1 by Great Neighbour / Super Voisin
  • 1129 Views
  • 4 replies
  • 0 Bravos

Wrong number on SIM card

Hello.  I am newer to Public Mobile.  Initially, I activated my SIM card under a temp phone number.  I later ported my number from Bell.  I have a Samsung Note 3 running Lollipop.  On my SIM card, the phone number is still registered as the original ...

mrthomas by Great Neighbour / Super Voisin
  • 1783 Views
  • 1 replies
  • 0 Bravos

Resolved! Wireless home phone on PM?

A friend of mine is currently with Rogers, she has an iPhone 4s and a "Wireless Home Phone" device - a ZTE WF720.  This device is essentially a cellular terminal designed for non-mobile use, it uses wall receptacle power instead of a battery (althoug...

Korth by Mayor / Maire
  • 15215 Views
  • 54 replies
  • 0 Bravos

Resolved! IMO Video call and Chat

I have Black Berry Z-30I not sure if it is Android or any other phoneI like to know if it is possible to downloadIMO Video call and Chat  on my BB Z-30 phone   

ahsan_khan_46 by Good Citizen / Bon Citoyen
  • 10194 Views
  • 5 replies
  • 1 Bravos

Resolved! I forgot my security question

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

NickiD by Great Neighbour / Super Voisin
  • 8608 Views
  • 29 replies
  • 1 Bravos

Resolved! MMS

I've got a leagoo alpha phone and I can't sent MMS I set up the APN and still nothing my phone is only a 3g but it keeps saying telus 3g the phone is unlocked every thing is working excellent thanks

Scottman79 by Good Citizen / Bon Citoyen
  • 4101 Views
  • 27 replies
  • 1 Bravos

Usage History - Need help understanding

In my usage history in the "Data Usage" column the usage is accompanied by another extra row with 0 MB for the exact same date and time. Does anybody know why?

ute1978 by Deputy Mayor / Adjoint au Maire
  • 1432 Views
  • 9 replies
  • 0 Bravos

Resolved! Easy Switch!

Just signed up an hour ago. Very easy Switch!Ported my Bell mobile number within an hour! Already recieving phone calls and texts.Best part! Saving over 30$ I'm glad I stumbled onto your service and look forward to a long business relationship.

AdamSomers by Good Citizen / Bon Citoyen
  • 3812 Views
  • 9 replies
  • 7 Bravos

Phone has been blacklisted

Hello, I have a Samsung Galaxy S5 that I have been using with Public Mobile since November 2015, until last week, it was working perfectly fine. Until a few days ago, I didn't even realize the phone stopped working. By stopped working I mean no phone...

tonyzhang by Good Citizen / Bon Citoyen
  • 4784 Views
  • 15 replies
  • 1 Bravos

Data not working

Hi,I have an unlocked iPhone 3GS that I just setup this week as an emergency phone until I get a new one.It is running iOS 4.1. It tells me that cellular data is not available even though the option is turned on on the phone. I am able to receive cal...

diabless55 by Great Neighbour / Super Voisin
  • 1868 Views
  • 5 replies
  • 0 Bravos

text messages

Is there any possible way to retrieve text messages that were deleted from your phone in previous months. Is it possible to maybe get a printed record from public mobile?

thoroldchick by Great Neighbour / Super Voisin
  • 6161 Views
  • 16 replies
  • 0 Bravos

Resolved! 200 minutes long distance add-on question

Hello. This may be a stupid question, but I just wanted to confirm the following: Our current PM plan is provincial calling and our home province is BC. My wife is going to Toronto for the weekend, so would adding a long distance add-on allow her to ...

ckl by Town Hero / Héro de la Ville
  • 4300 Views
  • 17 replies
  • 0 Bravos

Resolved! Can't change autpay info

Hello,I do not have access to "my Account" because I forgot which email and password combination I used. I was registered for autpay through my credit card, but that card has expired. Today, my phone usage was suspended due to no payment, I need to s...

Simroz by Great Neighbour / Super Voisin
  • 1973 Views
  • 5 replies
  • 1 Bravos

Anybody using LG Nexus 5

Hello All, Wondering if anybody is using LG nexus 5 with PM. I recently ported my number to PM, ported it from Rogers. I can't seem to get my sim to work with it. My sim works on other phones.(iphone 4s, samsung) But for some reason not working my ne...

JosePuma by Great Neighbour / Super Voisin
  • 3487 Views
  • 16 replies
  • 1 Bravos

Resolved! No Sim Card Issue with New PM Sim (Phone Works)

So I bought a new PM sim in the hopes of transferring to PM at the end of my billing cycle but it doesn't work. I have a Samsung Galaxy S3 that is working with my current carrier's sim card. When I insert the PM sim (and power cycle), the phone doesn...

Akudakatsu by Good Citizen / Bon Citoyen
  • 4878 Views
  • 32 replies
  • 1 Bravos
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