[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Receiving text/calls
Hi, I just activated my SIM this morning and am new to public mobile. Data is working but I cannot receive or send text messages or receive phone calls at all. I’ve powered phone off and on. Any idea why?
Ported My Number from Speakout Wireless, Was charged but Number not Working
Hey, Just ported over my number from Speakout wireless, my credit card was charged and my account on Public Mobile seems to be in good order but the phone number does not work. Can anyone help me out? Thanks a lot
Resolved! new sim won't activate
Could activate new sim card for a friend I referred. Good thing I bought few of them so just used another one. Message I was getting is sim number is invalid however I tripple checked it and it was right. What do I do with it?
Resolved! Is this included in the 90day $135 plan,
Unlimited International Text/Messagerie texte à l'international, shows every time on my account for $30. Is this included or am i paying and extra $30 that i dont use?Thank you.
Cannot send or receive SMS messages.
Outbound texts are showing in my usage history, but no one I send them to are receiving them. Likewise, I do not receive texts that others have sent me. How can I fix this? I transferred my number to Public Mobile from Virgin Mobile today.
Log in issues
Hi Guys, when I try to sign into my account it asks for username (email address)...I try both with the correct password and can't sign in. However if I go the Community page and sign in with my user name (not email) and password I'm in no problem. Wh...
Hi! I'm switching to new plan with autopay on Feb.2 Do I have to make the first payment by self pay?
Hallo Public Mobile Community, *waves* Could I get your thoughts to help clarify my understanding of what I'mto do, or not to do next! I'm a Legacy customer of PM (May 2011 ) and have now subscribed to the $35/Autopay plan. I asked for this new plan...
Over charged
I have been paying $80 a month for a $50 a month plan. I put $150 into my account just over a month ago and its all gone already. What is going on here??????
Resolved! 400 min purchased Talk Time Add-On: "on hold"
I currently have 440 minutes of long distance talk "on hold". I have used 0 amount of my 400 min purchase which i am please requesting to use.
I am not getting all my inbound text messages........Please help!!!
Can my account be reset?
Did not receive promo of 2nd month free during activation last month
Hello Community, I would like to know why have I not received credit for 2nd month free in my account. I activated my line last month during the 2nd month Free promo but have not receeved the credit yet, My account expired today .. Phone number : xxx...
Resolved! Port number out sim but reuse SIM, or reuse old expired SIM
The most current info I can find is almost a year old and just want to double check if any thing has changed. So my 2 questions are: Is it possible to port a number out of PM but still re-use the SIM for another number, as long as the account has not...
Resolved! Koodo prepaid transfer
@Amine_E I got your message but I cannot reply. It says you have private messaging turned off?
Resolved! can not change plan via self-serve
I was not able change my plan via self-serve since this morning, it shows blank on plan change area, is there outage happening. I am in rush as my data ran out. thanks.
Virgin mobile 49 dollars for 6gb lte.
So my old carrier is offering 49 dollars for 6gb on full lte. I wondering if I should jump back on board...I have no issue with public mobiles speed but I could be faster when loading some web pages etc. Im wondering if public will match or at least ...
Resolved! New Sim Activation - Invalid Sim Message
Hello, I am trying to port my number over to Public Mobile and am having issues with the first step. When filling in all my information I am constantly getting an error that my newly delivered SIM is invalid. Can you please help. Thanks, Ella
Resolved! Payment voucher won't add to account
Just got back from purchasing a payment voucher, adding it to the account, the page tells me that the voucher cannot be added/isn't recognised. Are there system issues going on right now, or is there maybe a way that a mod or user could help me out ...
Why is my Auto pay not working?
I am supposed to be on Autopay and all of a sudden this month it is not working and I have lost service. I am getting frustrated as there is no one to contact to get this issue resolved. How do I get this resolved immediately!
Resolved! Double payment
The system allowed 2 payments to be credited to my account, without letting me the see the payments go through, kept saying oops something wrong, but was charging my card without letting me know a balance due and I had to enter the amount manually. ...
Public Needs to have MORE Add-On Data Packages beyond the 200MB and 1GB
PM used to have the 500MBI think PM needs to have it denominations of:250MB500MB750MB1GB1.5GB2GB This way, People can then choose WHAT fits their needs per say. Just saying, I think the 200MB and 1GB is Not enough variety at times
Resolved! Cellular network not available
I have this phone, unlocked, works with other cards, I think it should work on Public Mobile: Doogee X7 Pro. My plan is the standard $30/30d, activated and paid. In the SIM cards settings I have the TELUS labeled card active, and set as the preferred...
Payment voucher purchase locations
Im not sure if I'm looking in the wrong place but is there a listing of which retail stores sell the payment vouchers to add money to your account?
Resolved! @Moderator_Team Porting number from Rogers Prepaid
As suggested in this forum, I chose a new number at time of activation three days ago. Tonight, I followed the porting number procedures as outlined in this forum by providing my Roger's account number, account name, pin number and old phone number ...
Resolved! Can't reset password via email
I no longer have access to my email account. HOW can I get the email and password reset?
Resolved! new sim card but want to retain my old number
I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve
Resolved! Auto-renew day to early
Hi, please see the attachment. (I have two lines btw) My auto-renew is moving most month up by 1day. is that due to 30 vs 31 days months? So Feb with 28 days should push that out? here my auto-renew days, you see withdraw day is moving up. 15/01/2019...
Here's a suggestion: Idling Plan and A/C Option while on Extended Leave of Absence
When People go on an "Extended Vacation" and wish to Idle Account, as it is, IF you switch OFF Autopay, and still have Funds in Self-Serve, Money will be deducted from Self-Serve UNLESS you click the Lost/ Stolen Icon I think Public needs to perhaps ...
Resolved! Want to cancel my plan
Hi i brought public mobile for my mom but now she is not in canada and moved to other country and i don’t have sim card with me. I just want to cancel the account. Please advise how is that possible. I am not even registered to it.
This is a VERY Important Message when Plan is in Suspension and NOT Renewed within 90 Days
If your Plan is in suspension, you will NEED to add Funds to RENEW your plan WITHIN the 90 day period from the time your account is in suspension IF you should FAIL to do so, then this is what will occur: Your Sim is no longer active and Need to pur...
10$ plan dual sim
So I'm currently on the 10$ 50min/50text plan, and I have a second sim with a different carrier. However, when I text, it still seems like its coming out of my public mobile sim, even though I deliberately deactivated it to triple check it was actual...
