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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What happens when you port out of PM?

What exactly happens when you port out of PM, with balance remaining on the account? I've read that the account is cancelled and you cannot get into self serve. Is this true? If so, this isn't fair to lose the money you've got. You should be able to ...

Provincial talk plan, but how does out of province travel work?

So I have a Canada wide texting option but provincial calling only (within Ontario). I am travelling to Alberta for a week in January with a group of friends who are also from Toronto. I have a few questions: 1) will I be able to call Toronto friends...

Resolved! Will Australia be added to LD calling?

Hi everyone, I was wondering if Australia will be added to LD calling in the future? I am aware of apps that can make phone calls by using internet connection. However, my folks are not tech savvy so they may have a hard time navigating the apps, and...

I can't make local calls. It says that I need an add-on ...

same problem as everyone else..cant make a local call.. Ive lost 2 days of sevice now please fix this issue

selfserve.publicmobile.ca is down for me...

is this a known problem? By down, I mean that I cannot access the site. It gives me an error: ERR_ADDRESS_UNREACHABLE

switched from PM, now can't access my self serve account to download my invoices

Just wondering if there is a way to download my invoices/bills after I have cancelled my service. I took advantage of the deals offered by the larger companies and now cannot access my self serve account.

Can't access my mobile data on my new phone

I recently had to purchase a new phone as my old phone suffered severe damage after being dropped. I purchased a Samsung galaxy 3. Everything works fine, calls, data & wifi. However, i cannot access my mobile data, data isbpartbof my plan and has no...

Resolved! no cell service

not sure where to put this, but i have no cell service this morning, can any moderater help please.

Visa Charges Issue

Need help!!! I'm new I have just signed up last monday for 1+1GB bonus at 3g speed plan. I was wondering why I was charged on my visa with 3 different amount of $45.20, $47.46 & $47.46 all of the same date right after i pay with my visa. Although i ...

Experts Bet More Deals Are Coming

Interesting read....... CBC News: Missed out on the $60 10 GB cellphone plans? Experts bet more deals are coming - CBC News: Missed out on the $60 10 GB cellphone plans? Experts bet more deals are coming. http://www.cbc.ca/news/business/cellphone-dea...

Us roaming adds on

Hello.I am new to this community.I purchased us data roaming add on last Friday for my LA trip.Yes it certainly went through my credit card yet i wasn't able to get any data. It was weird i saw my phone was getting signal from local provider. Theore...

Resolved! Public Mobile 10GB plan price match

Hi, Does Public Mobile match the 10GB data plan offered by the other carriers, it seems like a spectacular deal! Thanks,

Resolved! Wifi Hotspot Does not Work

I can not connect my computer to the internet by using my phone wifi since I have bought a public mobile sim card.When I activate wifi hotspot of my phone, my computer connects with its internet, but the web browser says you're offline.I put the sim ...

How to activate US add on?

So I just purchased the $20 1GB add on. Ill be be in the states in a few hours. What do I have to do to get it working once I’m in the US? im on an iPhone X iOS 11.2

Password reset after lock out

Please help. User email is xxxxxx@gmail.com

Resolved! Re: 1 Gb Referral "Welcome Data" bonus SCAM??

I just activated an account as well (Dec 19,2017) with the 1GB bonus stated at checkout. Unfortunately I did not know that this was a previous limited time promo and activated the account solely based on the fact that I would be getting 1GB of data....

Locked out of my self-serve account

I was trying to reset my password and was told "Sorry, you've been locked out. Please contact Public Mobile for help."

Password reset doesn't work. Emails never arrive.

I need to log in to my account immediately. Tried resetting my password twice, both times the link expired before the email arrived. Third time I tried, the reset email never arrived. That's what keeps happening now, both for the account itself and f...

Resolved! password reset request

@JonnyMango you sent me a private message askng for a password reset, which contained most of teh needed infomation. I am unfortnatly not a moderator but i did forward you message to teh mods. after several private messages back and forth with t...

Nova Launcher Prime on sale for 99c (instead of $6)

For those who want a very good customizable launcher in Android I've been using it since my Samsung S3 days.It's on sale again for Xmas Holidays.https://play.google.com/store/apps/details?id=com.teslacoilsw.launcher.prime

my phone is incompatible

Hello. First of all, i"m not with public mobile yet and I also don't know how to start a new topic because Im new and totally blind. I want to sign up iwth public mobile but when I tested my compatibility by entering my iPhone 7 plus IMEI number, I r...

Wanted an Add on - But bought my plan a second time

Hi @CS_Agent I wanted to add a voice add on to my plan, but instead I bought the credit for the whole plan again. I am only using this plan for one month, so I do not need this much credit. Can you refund the amount it was 67 plus taxes?? i can re-b...

$50 4+2 Promo Plan

Hello There,I am trying to sign up for the service, I notice when I get to the plans and add on page It shows my subtotal at $57. I realize the $50 is with auto pay, but it still doesn't account for the extra $5

Resolved! Why Public Mobile is the best!

I really love Public Mobile! With all the recent promotions from Rogers/Bell/Telus, i thought i'd look into my own PM plan b/c i though i only had 2gb for $40/mth ($120 over 3mths)....so i log into my profile and i actually have 6gb on my plan!!! N...

Resolved! DId something happen to the Community / Webserver today

I don't know if it's my work computer, or if something else has happened, but I've been trying to get to the community all day without any luck until now, and at the moment, the website for the community looks like nothing I've seen before. I tried o...

BAD NEWS - move # between accounts cancelled

Have had official confirmation that the workaround to move a number from 1 PM account to another has been cancelled. PM management (aka Telus) has told the moderators to no longer do this for us. It is only this moderator intervention that has been ...

Unable to reset password for Self Service account

Hi I'm having difficulty logging on to Self Service account. I forgot my password. I tried resetting it with security question. THe link i get showing expired when I click it. Please help. I just need my PB account number.my username: xxxxxxxxx@gmai...

Would it be possible to suspend my account in the middle of my current plan?

I have a 90-day pre-paid plan starting from Nov 4th and I am going back to my country for a month so I'm wondering if there is any sort of way that I can suspend my current account like right now and resume it when I get back?

Resolved! Porting Koodo Number?

During the sign up it said if I was porting a number from PC MOBILE or KOODO to choose "new number" now then later contact us to port it. I can't figure out how to contact anyone to port my koodo number into my new public mobile phone plan. Help plea...

Public Mobile - IDENTITY CRISIS

I have "Telus" popping-up all over the Community site... are we PM, or are we getting gobbled up one page at a time by our parent Telus???

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