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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cannot use voucher with credit card for plan more than voucher price?

Hi,I was given a promotional voucher along with a free sim card last week and today when I am activating the sim, it will not let me use the voucher as the voucher is for 40$, but, the plan I am choosing is more than 50$.It takes my credit card info...

Current Promos

just for information purposes....are there still ongoing promos at both Walmart and London Drugs or Wow.....I don't see anything in the Announcement section regarding these?? or have I just missed them?

re: Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

@CS_Agent I am wondering why the announcement thread for this promo has been made private.https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Internal/Get-a-25-Credit-for-You-and-Your-Friend-by-Referring-them-to/m-p/262285#M18123It simply co...

What happened to the US 1GB addon?

I no longer see it available for purchase. Has it been discontinued?

Problems with receiving texts and calls

Hi guys.I bought a new phone,sim card and new a/c with public mobile and i kept the same number from my old bell phone.The problem is that on my new phone i can call and send texts but everytime someone calls or text me it goes to my old phone.I can ...

Resolved! Can u refer urself with another new pm number

Currently having one PM number and would like to open another one during the walmart promotion. CAN I qualify for the referral reward credit if the new number opened is still under my name?@CS_Agent

Resolved! Received a message after trying to port Speak-out number

After I registered my new Public Mobile Sim card, I decided to try porting my currently active Speak-Out number. It asked for the old account number that I could not find even after digging through many other community posts talking about it so I jus...

Profile changes

Hi. I am setting up an account and plan but want to makes some changes to my profile first. How do you change profile details?

Resolved! Question regarding accumulating rewards

I see that any available funds will be applied first to our monthly fees. What does that mean for our rewards? For example, I have more than enough funds in my account to pay for my next monthly payment; however, I also have rewards sitting there tha...

Need more details for new plan

Hi. I have an iPhone that is apparently compatible with Public Mobile and I want to get it set up. I live in area without cell coverage though so only want an inexpensive pre-paid plan (e.g. $10/30 day plan) that I'll use when visting in cell-covered...

Is there a way to export a voice message to a computer or email it.

Just wondering if there is a way to either create a copy of voice messages or export them individually.

Log in problem

When I tried to log in it said wrong password and when I try to reset my password it says we sent you an email for reseting your password but I didn't get any email, also I forgo temail I used to activare my account !

missing two 25$ rewards for friend referral...

I referred 2 friends on July 31. I received the 1$/month reward for each. I never got a 25$ credit. I received a text from pm saying "you have successfully referred a friend....". The friends registered online. I'm pretty sure everything was done cor...

Lost sim

So I recently lost my current sim card when I removed it during travel in a foreign country. I lost that card and I want my plan and phone number back, and I already have another public mobile sim card that is unregistered. So my question is how do I...

Resolved! Question about using whatsapp overseas.

I have a personal situation that requires me to live in Germany for 4 months later this year. I'm going to keep my PM account active, since I don't want to lose my number, but I will be getting a local sim while there. I have a dual sim one plus 6 p...

Need moderator help unsuspending my account

I just payed for my $40 plan but the money loaded on my account and it still says suspended. How do I get the money to go towards my plan?

Resolved! questions about the $20/30 days UNLIMITED plan

Hello,I'm currently with chatr but looking to switch over to PM.I'm interested in this plan but have a few questions: $20/30 days UNLIMITED Talk Province-wide²VOICEMAIL & Call Display1) does this plan include unlimited incoming AND outgoing calls?2)...

Change number

Resolved! Data not Working

I use a LG V20 phone and I have this Public Mobile LTE plan for years. About 30 minutes ago, my data suddenly doesn't work any more. I did the followings and it is still not working. - I checked my account and I have sufficient data- I checked my s...

Resolved! Pm should allow plan changes on expired accounts

@Brooke_C @Alan_K @CS_Agent. The forums often get requests to change plans after a plan has expired, or sometimes with auto-pay failures plans do not reactivate even with enough available funds. I think PM should allow users to change plans even if ...

Android updates for S7

I've been with Public Mobile for 2 or more years now and my phone is still on Android 6.0 Marshmallow. How come the Android updates have not been pushed to my phone? Checked for manual download and says my phone is up to date with latest software.

i have to pay $22 twice in 2 days for my mothly plan

I paid $22 on 12th aug as per my monthly plan n i was asked again to pay n i paid again.so why i am charged twice .how can i get my money back.

Plan date change - sort of?

I have a question - If I originally signed up on say the 20th of a month, but then I wanted to change my plan start date to the 30th of the month,is it possible to do so , or am I without a phone for those 10 days and when I renew on the 30th I only ...

How long does it take for moderators to reply?

I have sent a private message to @CS_Agent two nights ago... How long does it take for them to get back to me?

Cannot process debit card

Hi @CS_Agent,I've beeb trying to add a monthly subscription to my sim card but everytime my card would be refused. It is a visa debit card. I did a test and purchased something using it, so it should be working. I have all the necessary funds and my ...

Officially THIRD day without service.......

This is absolutely ridicullous. Account is fully topped up and paid, in fact it even states next renewal date is in November. A mod private messaged me 8 hours ago to re-confirm my information and for some reason did not follow up or fix the issue. ...

Resolved! IMEI Check for Public Mobile Please

Hi. For anyone reading this, preferably moderators, or anyone working at Public Mobile, can you please check if an IMEI number is blacklisted in Public Mobile? The IMEI number is 01318800xxxxxxxxx. It is a iPhone 4S and I know it is blacklisted, but ...

Resolved! Can I transfer credit available to another line or open a second line in the account?

I have done some research and those old discussions back 2016-2017 says NO to either I am planning to port out as Koodo offered a better plan with hardware tab option. but I do have 25 referral credit sitting in the account. Can I transfer to my fami...

Please launch a new $25 Referral Debit promotion because new international students are coming soon

Each year during summer, expecially in August, there are thousands of new international students coming to Canada. All of them need to find new cell phone plans. So it is a good time to expand the business, annd the $25 Referral Debit promotion will ...

Resolved! Why I got $10 Referral Debit instead of $10 Referral Credit?

Hello, I noticed that there is a $10 Referral Debit in my account transaction history, and my available funds decreased by $10. Why could this happen?

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