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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Emergency calls only Switched up phone please help

H iive been wth PM for years now and never had a problem. however this weeekend i recently bought a Samsung s7 edge to replace my old LG phonix 3 the problem is in my basement im always getting emergency calls only and dropped signals which NEVER hap...

Resolved! Does checking voicemail use minutes?

Hey, If I check my voicemail does it use up minutes? Thanks!

Refer a friend

Hi. I refer a friend about 2-3 hours before in order to get $25 credit and $1 discount every bill. Usually when we refer, it immediately send a text for rewards but i havent got any text and when i open my account online, it doesnt show me any extra ...

No sim card detected. My story with my solution.

A month ago I went to Public mobile with phone number porting.Activated account and new sim card. In 3 hours porting finished, my phone and internet worked.Next day I had got a gift: No sim detected. Put the sim card in my wife phone- good. Put speak...

Data and Calling no longer working

My data and calling features of my phone have recently stopped working. (I have had this phone for 9 months) The SMS is still working.My plan includes:- 9 + 3GB BONUS at 4G LTE Speed /90 Days- Unlimited International Text- Unlimited Provincial Talk I...

My cell phone was Stolen |HELP

my cellphone was stolen and im trying to deactivate it so that the person who stole it cannot use it anymore but it says i have to create a account to do so and when i try it asks for my number i put it in and then asks for the 6 digit code sent to t...

Can i buy 2 sim cards with same sim number and same phone number?

Can i buy 2 sim cards with same sim number and same phone number?I want to be able to carry a small fip phone for work, but use my Smart phone elsewhere.Same phone number, duplicate sim card, is it possible and legal? Tia

Resolved! Unable to pay for extra data add on

Hello, I think I may have tripped fraud prevention of too many transactions on a credit card in too short a period.This is for work and under pressure to get things working today. Is anyone available on a Sunday to verify and reset? Thanks

Forgot password to self serve and security pass need help

I forgot both my passwords for self serve and i need to pay for my account and need my phone for my job, is there a way i can solve this issue or am i basically screwed, i have important messages regarding job taskings that i cant see unless i find a...

Statements

Hello,I signed up 2 phone numbers 403 ====== and 403========== thru My everyday shopping club.Fees are charged to my mastercard monthly. Because I run a business, this is a a business expense for my company, but my accountant said just the visa stat...

Imported 2 numbers to same account

I stupidly imported my husband and my number onto one account now my number is gone and his is on my phone what do i do?

Dublin Ireland and area roaming

Any suggestions for traveling throughout Ireland, Dublin and area, mostly for maps, but or maybe there is an appI can down load with all that so I won't be roaming, not sure, if there is any kind of plan thanks

Resolved! Transferring old numbers

We just switched to public Mobile and have an issue with porting our old phone numbers. My wife somehow ported my old number to her phone by mistake. No idea how to undo what she did so I can have my old number and she can have her number. Also, we b...

iphone 6 picture messaging with no data

HiCan soeon please walk me through how to send pictures without using my wifi? I do not have data. Or will my picture message only send when I get connected to wifi again - which is kinda useless. Thanks!

Resolved! Transfer of number to Koodo failed, says PM account canceled but Koodo doesn't have the number

I tried to transfer over to Koodo using the promo, went through Koodo's port number thing online. Now shows my account with Public Mobile is canceled, but koodo never got the nuber and they see it as being canceled so they can't transfer it. I need m...

Resolved! 0 usage of data

Why my phone is not using public mobile data? My phone is using free wifi but not data plan. Why?

Difficulty with add ons and customer service

Hello,I am not new to PM and though I can't say for sure, I believe I have been a customer for at least 4 years. I have been using add ons for about a year and was able to purchase on line receiving assistance, if necessary, in a timely fashion (with...

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Resolved! My portability is not completed after 3 days

Hi, I have bought two public mobile simcards into Walmart last September, 7th almost 06pm, and the walmart staff did the simcard activation. He told me that the portability would be completed after 2-3 hours. Since my Fido line is still working and I...

Resolved! Help! Referral didn't work

Hi,I'm new to PM so I really hope that posting here helps me. I got my new sim card and activated yesterday at Walmart. Someone referred me so I used their number. The clerk there gave me the thumbs up that it works. He also told me that I will get ...

Port Taking Forever

Hey folks, I requested a port two days ago (Friday). It's now Sunday and no response to my message to the moderator. Any thoughts? Thanks!

New activation, only can make outgoing calls, but can't receive calls, can't make and receive msgs

Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix t...

Resolved! Android One; secure, fast, and always up to date!

Has anyone heard of Android One!? It gets regular security updates and software updates right away. There are no skins and extra stuff added in by the phone manufacturers, it's just the stock android that comes straight from Google. Here is a low cos...

Resolved! How do I know if my Community account and my Self-Serve account are connected?

I set up my community account first to explore the place and ask questions before jumping in. I just took the leap and now I can't tell if they are connected or not. It's the same email, but in Community I don't see any reference to my new cell numbe...

auto-pay dates & fees when changing plan: from 90-day plan to 30-day plan

Hello there, I am changing from a 90-day plan ($120/90 day) to a futuredated 30-day plan ($40/30 day). I have set up auto-payment but there are two different auto-pay dates showed in my account, which are Sep 13, 2018 & Sep 14, 2018. I am informed th...

New to public mobile

I couldn't pass up the 0$ SIM card . Here in SK I have researched plans and public mobile has to be the cheapest pay-as-you-go . Love the network so far!

Porting Issues - please help

Okay, so here is what is going on:August 29th I Joined public mobile, I signed up in a walmart and my account was made, and my number automatically ported from Virgin Mobile. Since then I haven't received all my texts or phone calls, infact I have m...

Only 1 person can recieve my texts

Just 6 hours ago I ported my number over from Petro Canada Mobility and only 1 person out of 8 people I've texted is able to recieve my texts. I am able to send and receive texts with that 1 person jusr fine but the other people haven't recieved my t...

Can't call or text

My phone got temporarily suspended when I missed the payment for a day. It's now autopay and shows as an active account. But it's been unable to send or recieve texts or calls since. (7 days). Tried reseting the phone. Shows a good signal on the ...

Confirming autopay cancellation

Hi, Some of my family members recently took up publicmobiles promotion for Koodo's services; however, they can no longer log into their publicmobile account to check if they're still paying for their old plan. When they do try to log into their publi...

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