@Chandelie wrote:
My account was deactivated despite autopay being enabled. This has worked fine in previous months. How do I get this fixed?
In an attempt to fix it myself, I just replaced the credit card on file with the exact same one. I still don't have service.
Now I'm wondering if my son's service will also be cut off as it is paid with the same credit card.
@Chandelie "Simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out. "
If your current "amount due" shows $0, try private browsing / incognito mode or call 611.
If no matter what you try you cannot make a payment with your card you can go to recharge.com and purchase a payment voucher.
If you are still in a "current market plan" you can try doing a one time manual payment and then doing a plan change. Once paid if it still doesn't reactivate you can try the "lost/stolen" trick or add another manual $1 payment. LOST/ STOLEN TRICK HERE Remember to reboot your phone after each step.
Fair Warning. Unfortunately, sometimes auto pay fails. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off (by manually adding funds) in advance as this process will prevent the most common and preventable reason that your account goes into suspension with a HUGE pain in the butt complete loss of service.
