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Data regularly not working in southeast Vancouver

skeetlodge2
Great Neighbour / Super Voisin

Been having a weird issue the last week or so.

My voice service continues to work just fine (as far as I can tell, haven't dropped calls, can still make outbound calls when experiencing this issue).  However, for hours at a time over the last few days, I have no data service.

Rebooting phone doesn't seem to make a difference, and data works fine in other areas of the city.  

After a couple of hours it seems to resolve on its own no matter how much or how little I do to try and resolve it.

A cellular signal app seems to suggest that while the issue is ongoing, I still have good connection (~ -93 to -99 dBm) and am connected to an LTE tower.

Phone is a pixel 9, and like I said, rebooting doesn't seem to do anything.

Anyone else having a similar issue or have any suggestions?

Thanks

3 REPLIES 3

skeetlodge2
Great Neighbour / Super Voisin

Just to close the loop on this, after about 14 days total it started working again without issue.
Still not sure what was going on. Hopefully an isolated thing.

Thanks for the suggestions folks

BKNS27
Mayor / Maire

@skeetlodge2 

Try resetting the Network setting on your phone and see if that helps.

hairbag1
Mayor / Maire

@skeetlodge2 

could be the network operators are making upgrades to the cell tower / antenna in your area that only affect your data. If, as you say, it works fine in other areas, I suspect it's something isolated to your vicinity. If it doesn't improve this week, message Customer Support and they might be able to look into it for you.

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