My New phone is not connected on the network

[kentruong1234]

Hello

  I just register to become a new customer in Public Mobile on Apr. 6, 2023.  But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now.  Even i can't call any number to get support.

[softech]

@kentruong1234 as said above, please open ticket with PM support, they just need to reprovision the sim and it will fix the issue

[kentruong1234]

It is new number, i reboot it already, but still no work, thank you.

[BKNS27]

@kentruong1234 

Did you pick a new number or ported your old number over to PM?

If it is a new number just reboot your phone by powering off then back on.

If you ported over your old number, you need to reply to the text with YES confirming you are porting over?

[hycm53]

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@kentruong1234 wrote:

Hello

  I just register to become a new customer in Public Mobile on Apr. 6, 2023.  But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now.  Even i can't call any number to get support.

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Turn off the phone, remove the sim card, wait a couple of minutes, put sim card in and reboot the phone. After reboot, make sure Public Mobile shows on your phone's screen, if not, try manually to connect to PM in your phone cellular setting.

[softech · Accepted solution]

@kentruong1234 so, it never work?

what phone do you have?

do you have another phone to test?

or at least pull the sim and reseat it once 

if nothing works, no worry, likely just sim card provisioning and it is an easy fix for PM support.  You just need to open ticket to engage them

1. Please open ticket via Chatbot (need access to My Account): click this  Chatbot Ticket Link 

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