lost phone

[Winter20]

My phone stolen and I cant get intomy naccount because I cant remember my Pin Mumber

[BKNS27]

@softech 

Good to know.

[softech]

@BKNS27 

actually, you can use Google Find phone service for Samsung and non-Samsung phones as well.  Use the Google link I posted above

[BKNS27]

@Winter20 

If it was an iPhone or Samsung phone, you can login to your Apple account or Samsung account and track your phone on Find My.

[maximum_gato]

@Winter20 

You don't need your pin # to access your account just your email/username and password. Or do you mean you can't reset your password? If you can access your email for the verification code but can't recieve it try logging in on a desktop or laptop computer if you have access to one?

[softech]

@Winter20 

open ticket with PM support to get back to My account as advised by @HALIMACS 

and some advise to what to do once you got the access back 

, you might want to first supsend your service first until you got a replacement sim card;

Login to My Account, from Quick Links on the top right, click Lost/Stolen Phone 

Then get a Public Mobile sim card from

• local Telus or Koodo store (call and confirm availability before you go) 
• Amazon.ca:
  https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
  or   https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB
   (Free non-Prime 1-2 weeks shipping )
• PM online https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps from there.

And for your lost phone, maybe you can   use  the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/

                 (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

               (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

[HALIMACS · Accepted solution]

@Winter20 

After getting access by contacting the Customer Support Agents as below, go into the account and set it as "Lost/Stolen".

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.