12-25-2022 01:30 PM
I can’t reset my password as it won’t sent the six digit code to my cell or email. Says I need to create a ticket. How do I create a ticket?
Solved! Go to Solution.
12-25-2022 01:33 PM
HI @RyderMac
you can ask CS agent's help and they will reset it for you. Once you got the new password, try to use Private/Incognito/Secret mode to login to My Account:
To open ticket with CS agent, at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-25-2022 01:32 PM
To create a ticket, you'll have to use the Chat Bot Simon.
The link is at the bottom of this page.
12-25-2022 01:31 PM
Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
12-25-2022 01:31 PM
Try again but clear your browser cache and go incognito.
If you still cannot do it then contact an agent.
12-25-2022 01:31 PM
12-25-2022 01:31 PM
since you tried Reset password and unable to, please open ticket with PM Support:
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there