My son’s account was set up with an email that does not belong to us. The customer service rep set it up with an email that is not ours. I cannot access his account or update his email. Any suggestions?
Sigh. I tried, but I can’t as he opened an account before and he cannot remember the password. The reset password link goes to the invalid email that’s not ours. It really seems impossible to circumvent,
I cannot as all the reset prompts go to theemail that is not ours. I don’t want to send account reset prompts to a stranger’s email. Tech support has no answer other than to close the account.
I have all that info it, I have provided my credit card info and all identifying information. Unfortunately the rep said my son has to be the one who asks for the support on the ticket. He cannot remember his password and the email to reset goes to...
