My Plan remained the same

[nishantraina]

Hey Support

during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date. 

i needed help as It is past my renewal date and I am still showing the same old plan.

can you please check and get me the plan I selected 

thanks

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[computergeek541]

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@nishantraina wrote:

Hey Support

during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date. 

i needed help as It is past my renewal date and I am still showing the same old plan.

can you please check and get me the plan I selected 

thanks

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Please be aware that posting a message here doesn't contact support.  As for your plan, it's possible that the website is showing cached information.  Log out of your account and log back in using incognito/private mode.

[softech · Accepted solution]

@nishantraina   the current My Account site has some cache issue and you could be still checking old cached page.

So, login My Account again using Incognito mode.  Incognito mode would make sure you are checking the live updated details from the server.  Check which plan it shows. Also check Payment page to confirm which plan amount PM charged you on the last renewal

And of course, check your credit card to confirm what amount PM charged you 

[Handy1]

@nishantraina @Try clearing your web browser cache / cookies and try again incognito mode/ private mode