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Data usage when on wifi

a8610
Good Citizen / Bon Citoyen

My phone is plugged in and charging at home on wifi.

The phone has not left home or the wifi signal in over a week.

Yet, over this last week, it has been using Mb data. Why?

3 REPLIES 3

HALIMACS
Mayor / Maire

@a8610 

 

Ensure that data is not using background processes with apps.

 

Ensure that any Wi-Fi assist programs are not toggled on; this could cause you to use mobile data when Wi-Fi signals are weak.

 

If you have a data limiter set, it could be toggling off data once you have reached a preset/defined limit.  This option is available on most devices and causesome to 'believe' they've exhausted all their available data when they have not.

 

Lastly, make sure you do not have a hotspot set on your device which may allow others in your vicinity to access data through your device.

Yummy
Mayor / Maire

Did you forget to turn DATA off by any chance?

Small amount of usage of Data is normal. See below. I definitely did not have Data on...

Yummy_0-1673807198582.png

 

hTideGnow
Mayor / Maire

hi @a8610 how much data?  if 5 mb, those are just PM initial data buffer.  it will reset and not really used up your data limit 

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