Porting issue: Didn't reply YES

[SillyBillyGoat]

Hey guys! So I transferred my number from chatr to public mobile and I got the code from the text from chatr but missed the step about replying yes to it so now I am not receiving calls but I am able to make calls and send and receive text messages. I see a lot of people have experienced this as well and I also see that there is a number that I could call to actually talk to someone. If anyone could pass that number along to me it would be greatly appreciated this is getting very frustrating.

Thanks!! @softech 

[softech]

@SillyBillyGoat so, you got the number? check your Community inbox 

[HALIMACS]

@SillyBillyGoat 

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.

[Yummy]

Contact agent to resend porting request.

Keep both accounts active (open)!

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[SillyBillyGoat]

Oh thank goodness!! Much appreciated 

[Handy1]

@SillyBillyGoat @I’ll send you number to porting team private message