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Suspend service

Dennis0926
Great Neighbour / Super Voisin

Can I suspend service for a period of time but keep same number.

2 REPLIES 2

Handy1
Mayor / Maire

@Dennis0926  Yes you can by turning off auto subscribe your plan won’t renew on your renewal date and you have 90 days to make payment again to resume service before the account is closed so pay attention to your renewal day and not let it go over 90 days before making payment again or you risk the account being closed . And you can rinse and repeat this cycle . If you will be away half the year or more you can also consider drilling down to the $15 plan . So when you do have to make payment again before then90 days it’s only for $15 

Turn auto subscribe off/on

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HALIMACS
Mayor / Maire

Yes you can @Dennis0926 

If you suspend the subscription when the cycle ends (which you can do in your self-serve account under the subscription and add on tab), you will have up to 90 days in suspension to keep the number.

You must resume service before the 90 days is up to keep the same plan and number. I would recommend you set a reminder on Day 87 at the latest to do this to ensure no issues with making payment to resume service.

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