- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2024 07:02 PM
When I click change subscription, it only gives me 2 lower package options but no higher or ungraded options ?
Solved! Go to Solution.
- Labels:
-
My Account
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2024 08:38 PM
@Nancy77 What plan are you on now? Could you already be on the highest plan that PM offers?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2024 07:46 PM
@Nancy77 , have you not been offered a plan upgrade via SMS from 5213? There seems to be a lot of customers getting offers that way after the boxing week promos ended.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2024 07:21 PM
@Nancy77 You just see the $15 and $25 3G plans? A few people have mentioned this issue, if you want to contact customer service about it you can send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at your community inbox, either the envelope icon top right or, if no envelope, tap on your avatar for Messages.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2024 07:20 PM
@Nancy77 Worst case you can get support to help change you to your desired plan also
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2024 07:15 PM
Hey @Nancy77
Guess it really depends on what plan you have now. Also, you may need to clear your app cache on your phone as that may be an issue.