01-14-2024 10:06 PM
I logged in to the website to update my credit card info for billing, but when I click on My Account nothing happens. No account info is visible anywhere. Is it a temporary problem or am I doing something wrong? Thanks.
01-14-2024 10:50 PM
If you just created a new account, you might not see anything. I would also try to clear your browser cache and history. If you dont want to do that, use private window/incognito mode.
01-14-2024 10:13 PM
Try reloading and if that doesn't work then try signing with incognito tab. If still nothing then try submitting a ticket to a Public Mobile CS agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-14-2024 10:13 PM
You can try to clear cache, log out and wait 1 hour and log back in. If that still doesn't work, if possible try another device.
If still not luck, send a message to customer service representative at the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437