Refer a friend not showing up in rewards

[Chitch7275]

Hi, I referred a friend and received a text message stating it, but it’s not showing up in my rewards. Any thoughts on why?

[Dunkman]

@Chitch7275 

Are you on the old legacy rewards or new points rewards?  If on the legacy rewards, you can check the last 4 digits of your friends phone number in the rewards section.  If on the points system, there is no way to see whether your friend's reward credit went through until your next payment due date.  Then you should see the one point reward for that cycle.  

As  mentioned, your friend should have received $10 within 72 hours of activation.  If not, your friend will need to contact customer service agent.  

[hTideGnow]

HI @Chitch7275 

has it been over a week?  It might that a week for it to show up on your side

and first ask your friend to see if he gets the $10 in My account yet (must be over 72 hours since he activated)

if over a week and you still don't see it on your side (or your friend does not see the $10 too), ask your friend to submit a ticket for both of you (yes, the ticket needs to be opened by the one who just joined).  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437