i cant update my credit card info my account is on hold i need help

[Dunkman]

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@hTideGnow wrote:

hi @Dunkman 

do you know any known system problems?? there have been many posts about problems with payment or problem updating credit card.  Can you check with PM ? thanks 

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@hTideGnow 

No known recent system issues for billing/credit card.  I will leave a message on oracle side to make sure.  

[hTideGnow]

hi @Dunkman 

do you know any known system problems?? there have been many posts about problems with payment or problem updating credit card.  Can you check with PM ? thanks 

[Dunkman]

@val1101 

The payment system is finicky.  If you tried a few times unsuccessfully, you need to try again in 24 hours if using the same credit card.  If you need service right away, the quickest way is to purchase a payment voucher either in store (Shopper, gas stations, etc) or online (recharge.com - service fee applies).  Load up the funds immediately to activate and deal with credit card issues in 24 hours.  You could try a different credit card if you want also.

Here is some additional information 

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[hTideGnow]

hi @val1101 couple posts about the problem, maybe system wide issue .  Please ask agent to check first.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And you can buy vouchers from Shoppers drug mart to resume service first.  After you got the voucher, dial *611 and load the voucher 

[Alibhai]

Send a private message to cs agent.