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Battery issues

Great Neighbour / Super Voisin

We got telus certified used iPhone 11s in February. Both chargers have ceased working.One phone will no longer charge.


Mayor / Maire


Did you purchase the iPhone 11 from Telus or PM?

Common issues with charging problems is with pocket fluff in the charging port. Check with a flashlight, it should a be shining aluminum base. It can be cleaned out with a wooden toothpick BUT DON’T use metal or it will short out the motherboard and DON’T damage the lightning contacts. Or use compressed air BUT avoid the lightning contacts.

Another option is use wireless charging.


Or contact a CS_Agent for a refund or exchange on the 30 day warranty or repaired under the 1 year warranty.


Mayor / Maire

Returns - 30 days

Warranty - 1 year

Contact agent for instructions how to return or replace units.

Mayor / Maire

@Warren74  Since it’s still not been 30 days contact support to return for refund 

Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


  Watch for reply top of page to the

   Right ( envelope image )


Mayor / Maire



Contact a customer support agent to initiate a warranty claim.


To contact a Customer Support Agent, there are 2 methods:


  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.


Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.


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