Rewards

[DH60]

I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled? 

[JSati]

Thank you, Hollister. Nice to know.

[Hollister]

@JSati 

Having a credit in your account is fine. At your next renewal funds will come from your credit first before your credit card. 

[JSati]

Same thing with me. I submitted a ticket and asked for a refund. Instead they but the money in credit to be used alater. Big drawback that they do this now. I will be shopping for another service.

[Hollister]

@DH60 

It is easier to a ask the agent to credit your account then to ask for a refund.

[Handy1 · Accepted solution]

@DH60  Yes unfortunately with new system update couple months ago. Data add on now expire . All you can do is submit ticket with support and see if there’s anything that can be done .best of luck 

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