Porting imei error

[Jonnyd]

Wish I read the posts here first stating to use your old account number instead of imei number. I've submitted a message with customer service. Any idea how long they take to reply ? I've contacted them twice today have not heard back.

[Priority]

Your old SIM Card has reception still from your Previous Provider correct?

[hTideGnow]

HI @Jonnyd 

better and faster to call porting team.  I will message you the phone number to your Community inbox