Purchased eSim - How do I give it a number?

[HardCorwin]

I've just purchased an eSim. It installed fine. But it seems like it's just copied my original Sim card's phone number. I purchased an eSim to get a 2nd phone plan. I'm worried that it has just replaced my physical Sim and not added a new one. Though my phone does register that there are 2 Sims it reads the same phone number for both.

[LitlLdy]

@HardCorwin , I haven’t seen anyone mention (I may have missed it), when you sign up for the 2nd account please make sure to use a different email address than the one you used for the 1st account. 🙂

[will13am]

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@HardCorwin wrote:

Bummer. How does one get a ew subscription with a new eSIM with out replacing the old one?

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If you are looking at getting a different subscription, then uses the change subscription link from plans and add-on tab.  This is for changing subscription for existing account.  If you want a new account, new subscription you need to go through the activation process where you create a new account and add a subscription to the new account.  

[dust2dust · Accepted solution]

There are two options with an esim. 1. buy the esim in the account. It looks like this changes your account to the esim. Which is why I wondered if your physical sim still works in another phone. 2. start a new account and buy the esim in that process.
You wanted a 2nd line. Your needed to use the second option.

[HardCorwin]

Yes I bought the eSIM through my account. I can't try the physical SIM in another phone.

[HardCorwin]

Bummer. How does one get a ew subscription with a new eSIM with out replacing the old one?

[HardCorwin]

I was under the impression that I needed to purchase an eSIM card to activate it with a new plan. It wasn't advertised as a replacement- it just I could purchase an eSIM card- which is what I did.

[will13am]

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@HardCorwin wrote:

Yikes. I didn't want to do that. So how should I have gone about it?

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If your intention was to activate a new account to an e-SIM, you would use the app and initiate the activation process instead of logging into your existing account and doing a SIM replacement.  

[dust2dust]

Take the physical sim out and see if all your services are working both in and out.
I don't know what support can do for you but the ticketing system is broken so you have to use the private messaging method. They can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Maybe they can revert your physical sim back to the account. Then you can sign up a new account after that. But I don't know.

[HardCorwin]

I just wanted to add a 2nd phone plan/with a new number. I don't have a 2nd phone to test it with. I tried filing a ticket but keep getting an error message.

[dust2dust]

For what you were intending to do, I would have removed the physical sim and then did a whole new sign up getting the esim in the process. Then put the physical sim back in to run dual-sim (if your phone can do that).
But try the physical one in another phone to see what it's doing.

[HardCorwin]

I did log in to my account and purchased it through the app. I'm trying to file a ticket but it keeps giving me an error everytime I hit submit. I don't have 2nd phone to try the physical SIM in. Maybe if I try from my computer instead of my phone.

[HardCorwin]

Yikes. I didn't want to do that. So how should I have gone about it?

[will13am]

@HardCorwin , you can only have one line (phone number) per account.  So if the account had a physical SIM association and an e-SIM was added, it would replace the physical SIM.  

[dust2dust]

Did you log in to your account and buy the esim? Can you try your physical sim in another phone?