09-12-2023 10:42 AM
09-12-2023 10:52 AM - edited 09-12-2023 10:53 AM
@adorobek wrote:That doesn't work. I tried multiple times
@adorobek , sorry! It may not have installed correctly or not at all! Did you receive the QR Code to scan in your welcome email? If not then please use the link @Handy1 provided to send a private message to CS_Agent for help. They may tell you to purchase a SIM Card!
09-12-2023 10:51 AM
@adorobek wrote:That doesn't work. I tried multiple times
HI @adorobek
you got the QR code in email? what error you got?
you might need to submit a ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-12-2023 10:49 AM
That doesn't work. I tried multiple times
09-12-2023 10:47 AM
@adorobek Sorry no one to talk to , but you can use this direct link to message support for help
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-12-2023 10:44 AM - edited 09-12-2023 10:48 AM
@adorobek wrote:Is there someone you can talk to if you have problem activation eSIM
@adorobek , if it installed but you can not activate it, Please try these things below to see if any help. Others have experienced similar issue & sometimes these suggestions have worked!
Reboot your phone.
In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings & reboot)
Edit! added screenshot