Esim

[Kat2023]

New customer here. Trying to get a new esim as I deleted in error last night. I am being told. None are available ? Now my number ported. But no esim. Help ! @Cust_agent

[hTideGnow]

HI @Kat2023 

this is the trouble for eSIM, once you deleted, it is gone and you have to re-buy a new one

Please download the PM app,  Subscription & Add-ons , and buy a new eSIM there and install on your phone again.

Do not delete eSIM again if you are unsure

[Handy1 · Accepted solution]

@Kat2023  You have to re buy one , now you have to log into the app and go to subscription add on page and notice shop sim at bottom of page select it and you will get option for to buy eSIM download and install that’s it 

Add or you can get support to help you also if you cannot log in 

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