09-12-2023 10:36 AM
i added 300 international minutes to my plan 2 days ago for $15 but I cannot make a call to Europe (Switzerland
09-12-2023 10:44 AM - edited 09-12-2023 10:44 AM
Switzerland is not covered by 300 long distance add-on.
Not even by holiday bonuses...
09-12-2023 10:42 AM
HI @briggy457
sorry, Switzerland is not part of the callable countries with PM long distance add-on. PM has a very small set of countries you can call
If you have no use to the LD add-in anymore, submit a ticket with CS agent and ask them to reverse the purchase
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
FYI:
**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.
09-12-2023 10:42 AM - edited 09-12-2023 10:46 AM
Switzerland is not a country that is in the long distance Add-on plan.
Best to see if you can get a credit for the Add-on by private messaging a CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Tell them it was a mistake and thought Switzerland was included.
09-12-2023 10:40 AM
Unfortunately, PM add on does not cover Switzerland
Here are the countries covered:
300 International Long Distance Minutes
Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.