Locked out of account.

[Hayleyisunhappy]

Hi there

I have now been locked out of my account for 6 weeks. Whenever I try to get my password reset it just says to wait 60 mins and try again. 

I can’t sign in because my account is locked and I can’t report a problem because I need to be logged in to do so. Please fix this asap? 

[hTideGnow · Accepted solution]

hi @Hayleyisunhappy 

this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to reset password and login again.  Please try

if that does not help, submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437