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new plan isn't changing over

Mushigoo
Great Neighbour / Super Voisin

Want to go from 5gb at 3g speeds to 4gb at 4g speeds. Made the payment and it shows on the payment history but isn't showing on my plans.

2 REPLIES 2

Yummy
Mayor / Maire

It takes up to 48h change from 3G to 4G to show up on your account.

As long as your credit card is charged and it shows on your payment history, you are ok. Just be a little bit patient.

hTideGnow
Mayor / Maire

HI @Mushigoo   it takes 48 hours to change the speed but it should show your new plan in the plan details IMMEDIATELY

 

It likely just cookies or cache problem and not displaying correctly.  Please try using Incognito mode, or use different browser or clear chance on your current browser.  It should show the new plan in plan details then