cancel
Showing results for 
Search instead for 
Did you mean: 

Transferring number from lost cell

bella11
Great Neighbour / Super Voisin

Hi.  I have a Public Mobile number and lost my cell.  Is there any way I can transfer the same number to a new PM sim card?  I have another cell and really do not want to have to change my number.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

dabr
Mayor / Maire

@bella11    Just log into your self serve account and under Quick Links (right hand side of page) select Change SIM card and follow prompts and you'll need to select verification method from PM.  Your number will be transferred to the new SIM and everything stays the same with your account.

 

edit:  of course, you'll need to purchase a new SIM first.

View solution in original post

6 REPLIES 6

dabr
Mayor / Maire

@bella11    Just log into your self serve account and under Quick Links (right hand side of page) select Change SIM card and follow prompts and you'll need to select verification method from PM.  Your number will be transferred to the new SIM and everything stays the same with your account.

 

edit:  of course, you'll need to purchase a new SIM first.

will13am
Oracle
Oracle

@bella11 , yes you can.  You should go into the self serve account and have it locked due to lost/stolen phone.  Obtain a new SIM card and then do a SIM card replacement and you are as good as new.  See help article link.

 

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Timer
Model Citizen / Citoyen Modèle

@bella11 

if your account is active in here then just get new SIM card and go online and change SIM card number and you don't losing your phone number. your number in your account.

Yummy
Mayor / Maire

Yes, through self-serving account.

Yummy_0-1660241614678.png

 

bella11
Great Neighbour / Super Voisin

Thank you so much for your reply.

bella11
Great Neighbour / Super Voisin

Thank you so much for your reply.  Will run out shortly for a new one 🙂