08-11-2022 12:12 PM
I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?
Solved! Go to Solution.
08-11-2022 07:52 PM
@softech, Thank you for the update. I am still learning tips on what works and what does not work on the new self-serve portal.
I had enough with Chrome on my laptop since the second day of the new self-serve portal. I had been using Firefox since the second day. In the past, I used the F5 or refresh page if I was not logoff automatically.
08-11-2022 02:22 PM
Solution has been awarded to softtech and not myself. It was easy enough!
08-11-2022 02:05 PM
@BurnSy You can go back to your post and select edit (perhaps from down arrow on your post) and remove the solution and then award it to softech's post. Sorry, not quite sure about removing it as I've not done it for a long while.
08-11-2022 02:04 PM
No worry @BurnSy we are happy as long as your question is answered. 🙂
08-11-2022 02:01 PM
Sorry, I thought I picked @softech as a solution. My bad
08-11-2022 01:29 PM
@BurnSy it is Not good practice to pick your own answer as solution.
08-11-2022 12:38 PM
Used a different server and it looks good now. Everything’s ok! Thanks
08-11-2022 12:28 PM
08-11-2022 12:25 PM
@softech wrote:
@BurnSy wrote:I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?
@BurnSy Where it said you used up all your data? Text or the counter on My Account
If it is My Account, it could be a cache issue, try to use Incognito mode or a different browser (Edge/Firefox/Chrome) and try to login My Account and check again
For some reason, my Chrome does not update the data usage counter on the first page after login. But my Firefox login keeps the data usage update every time I login.
08-11-2022 12:21 PM
change your data counter on your phone .go to settings then data usage then billing cycle then change date to thirty days
08-11-2022 12:17 PM
It probably your data counter app on your phone. It is on a monthly cycle. PM is on a 30 days cycle.
You data usage on your account is up to date so just ignore your phone reminder.
08-11-2022 12:13 PM
@BurnSy wrote:I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?
@BurnSy Where it said you used up all your data? Text or the counter on My Account
If it is My Account, it could be a cache issue, try to use Incognito mode or a different browser (Edge/Firefox/Chrome) and try to login My Account and check again