Updating payment information

[Treasurer]

I have been trying to change the credit card number to pay my subscription but every time I hit the “zero” it repeats the number 3 times.  I thought it might be my keyboard, but now have tried 3 different computers with the same results!  Must be a problem with the payment field.

[hTideGnow]

HI @Treasurer 

maybe try a workaround?

type it out on a notepad, copy and then paste it back to My Account input box, it should work

[JRod]

@Treasurer 

I am sorry to hear you are experiencing issues. Have you tried downloading the app and trying to update the payment method from there? 

If that doesn’t work, send a message to customer support and they’ll be able to help you out. 

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Treasurer  Maybe try on the APP see if that makes any difference . Worst case you can get support to help you update the credit card info also 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437