eSim activation failed, now I can't login to EverSafe

[RachelFitz]

Hi,

I'm new to PM and porting my number from Telus.  I received a text from Telus asking me to confirm that I wanted to transfer my number, which I did.  However, when activating my eSim, it failed at the end and told me to contact tech support. My phone cannot currently send or receive texts or calls.

Now when I try to log into my PM account, it first sends a code to my email which I enter and then it says "We've noticed you have an active Public Mobile service and would like to confirm your full access.  A 6 digit code will be sent to your phone number"  My phone never receives the code and I can't finish logging into my account.

How do I log into my account?

How do I activate my eSim?

Any help is much appreciated!  I hate having no phone access!

Thanks!

[RachelFitz]

Thank you!  This partly solved my issue.  I can no log into my account.  

However, I still can't install an eSIM.  Any ideas?

[softech]

@RachelFitz 

the error with the failure could be just the app failed to automatically install the eSIM for you. Check your email and see if you can find the Welcome email from PM.  There is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) using the device's SIM Manager or remove the physical sim.  And make sure the one associated with PM sim and your phone number is enabled.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[LitlLdy]

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@RachelFitz wrote:

Hi,

I'm new to PM and porting my number from Telus.  I received a text from Telus asking me to confirm that I wanted to transfer my number, which I did.  However, when activating my eSim, it failed at the end and told me to contact tech support. My phone cannot currently send or receive texts or calls.

Now when I try to log into my PM account, it first sends a code to my email which I enter and then it says "We've noticed you have an active Public Mobile service and would like to confirm your full access.  A 6 digit code will be sent to your phone number"  My phone never receives the code and I can't finish logging into my account.

How do I log into my account?

How do I activate my eSim?

Any help is much appreciated!  I hate having no phone access!

Thanks!

---

@RachelFitz , please try these things below to see if any help. Others have experienced similar issue & sometimes these suggestions have worked!

Have you reset network settings & rebooted your phone?

In cellular settings make sure that “ Turn On This Line “ is selected.

In your Settings, Cellular, Network Selection set it to Public Mobile not Automatic.

Edit: It is 3:10am where I am so I will check back later for your response. I haven’t slept yet. Sorry.