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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data not working in mountains

Anyone having an issue with data in the mountains?I am talking when you have proper signal 3-5 out of 5 bars and showing LTE. I have no data despite showing full signal with LTE. Occasionally receive notifications or messages for 10 seconds. Or when ...

How to log in???

Ever since they changed to this Eversafe ID, I have been unable to access my account. I have had this account for years and never had a problem accessing it until they switched to Eversafe ID. It lets me login but then takes me to a page which asks...

Resolved! Tax amount not being refunded!!

I accidently purchased an add on worth $33.90 ($30 plus $3.90 taxes). Public mobile refunded only $30 back to my account. Why am I not being refunded the full amount?

Major Issues.

**This is a major issue for all Accounts Activated since the switch to EverSafe ID**Features are Missing**I was just able to check a Friend Referrals Account that I did weeks ago, and it still doesn't have the 'Add Payment with Credit/Debit' option i...

Resolved! Multiple ( 2 ) methods of payment

Can I add a 2nd payment method or will that wipe out the 1st? My current payment method has some credit but will not be enough Should I let public mobile get all the can on bill day and then add the 2nd?

Resolved! Community website updates

I haven't signed into community since the website updated.. there appeared no way for me to use my 'old' community nickname to login so i had to choose another one and 'register' .. does that mean all community points and messages i sent to support a...

Resolved! How to Enable Community Email Notifications - New Messages?

Hi,If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email? I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would...

Resolved! 10% Points Back.

I recently Activated a new Account on the $50 • 40GB Canada-US Plan, and I only got 2.5 Points back so far.. I thought you get 10% back of what you spend on your Bill in Points? So for every $10 I spend I should get 1 Point, is this not applicable an...

Resolved! Porting Number Trouble

I got a text message from PM stating wrong account number was provided. This is because the portal didn't allow letters. Freedom Mobile has 3 letters ahead of the actual account number. I already messaged CS_Agent advising them of correct account num...

Resolved! How do i start a ticket

I

Referral Code Length.

Resolved! PUK code

To whom this may concern,I am reaching out in hopes of obtaining something called a PUK code, I let my nephew use my phone to play games and he was in the settings and I guess locked my sim card? It's asking me for a puk code.Help? @CS_Agent

Resolved! new subscription

Hello I just recently purchased a subscription. I would like to activate it closer to the end of the month as I have prepaid for my existing carrier till the 30th can i hold off a few days before activating it? I would like to port my number is th...

Resolved! Account placed on hold due to unresolved payment issue but bill paid already?

I got a text saying that my account has been placed on hold due to unresolved payment issue but bill paid already? I have auto payments set up and my payment already went thru and they gave me my points for paying and my account seems to be working? ...

Koodo VoLTE.

Resolved! i can't get any service

I paid, and installed sim card. but i can't even call out

Resolved! Billing

I am being billed for an account I do not have. I need to speak to an agent to stop the billing Doug Fisher

Resolved! Stuck on SOS mode

My new phone still under warranty is stuck on SOS mode. I have tried all the you tube videos on what to do and nothing changes. I called Apple support and they asked me if I contacted my carrier to see if my phone is locked / blocked. How do I check ...

Resolved! transfer question

Prematurely put sim card in as provider showed pmPlease advise

Resolved! SOS

My phone was cleared from the lost list a week ago by Bell. I have a new sim from Public Mobile in the phone, but still shows SOS. I would think that it would have cleared by now?I have checked the IEMI on the list and it’s clear. Any ideas? A

Resolved! eSIM cannot be actived

Hi I just in the middle of port in from Fido to PM. And a conversation box popped out said eSIM cannot be actived. Please help. Thank you.

Resolved! @CS_Agent

I ordered a new SIM card on July 5th and it has not arrived yet. What can I do? Who can I talk to?Thanks,Angela

I am not getting messages from public mobile

I am not getting messages from public mobile and from some no. is there anything wrong with my phone?

SOS "User Locked out."

Hi,Got "User Locked out", it's crazy, can't login forum or account.Please help, really need agent's help.SOS SOS SOSThanks.

Resolved! Billing

Got text saying my bill isn’t paid, it is though..

Resolved! @cs_agent

I just enrolled at Public Mobile yesterday. I received a refer-a-friend code, and entered it during the activation phase. Unfortunately, after entering the code, it wouldn't let me continue with my activation. I had to remove the code in order to com...

Resolved! Can I port my number from another provider at a later time?

I am activating my new SIM card, I was wondering if I could pick a number for now, and port my number from another provider at a later time? Thanks!

Resolved! @cs_agent

During activation process I went one step to far and rather than entering my cell number I got to the screen to select a new number. I want to go back 1 step and enter my cell number so how can I do that. Can I start activation process over again.

Switching back to the $ rewards - is it possible ?

This member has asked this same question already numerous times.

Resolved! activation process issue

How do you go back one step during activation process or start the process over again. I should ahve entered my existing cell number but went one step to far.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data not working in mountains

How to log in???

Resolved! Tax amount not being refunded!!

Major Issues.

Resolved! Multiple ( 2 ) methods of payment

Resolved! Community website updates

Resolved! How to Enable Community Email Notifications - New Messages?

Resolved! 10% Points Back.

Resolved! Porting Number Trouble

Resolved! How do i start a ticket

Referral Code Length.

Resolved! PUK code

Resolved! new subscription

Resolved! Account placed on hold due to unresolved payment issue but bill paid already?

Koodo VoLTE.

Resolved! i can't get any service

Resolved! Billing

Resolved! Stuck on SOS mode

Resolved! transfer question

Resolved! SOS

Resolved! eSIM cannot be actived

Resolved! @CS_Agent

I am not getting messages from public mobile

SOS "User Locked out."

Resolved! Billing

Resolved! @cs_agent

Resolved! Can I port my number from another provider at a later time?

Resolved! @cs_agent

Switching back to the $ rewards - is it possible ?

Resolved! activation process issue

In Payment History, Download Receipt does not appe...

Can't make calls

Subscription

Lost phone for my son

Sim swapping