Esim won’t activate

[Blighguy]

My Esim won’t activate   Any ideas why?

[YHHH]

i got: Unable to activate eSIM

and then i scanned the QR code sent to my email -> not working anymore

BUT I RESTARTED MY IPHONE and it worked

[maple_leaf]

Thanks for letting us know @Blighguy . Hope the new eSIM activates successfully.

[Blighguy]

Thanks for all your help. I need a new Esim code to activate and waiting on a CS agent for support. 

[LitlLdy]

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@Blighguy wrote:

Would it work for an XR

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@Blighguy , yes, it will work in iPhone XR.

Once the eSIM successfully installs you need to do the things below to activate it:

Reboot your iPhone XR. 
In cellular settings make sure that “ Turn On This Line “ is selected, reset network settings & reboot.

You said the eSIM didn’t activate so you would need to send a private message to CS_Agents for help using the link that @maple_leaf provided to you.

[Blighguy]

Would it work for an XR

[Blighguy]

No it’s and iPhone XR.

[LitlLdy]

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@Blighguy wrote:

New account. It’s now saying QR code is no longer active. How do I get a new one?  I have an iPhone 6s. 

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@Blighguy , my iPhone 6s isn’t eSIM compatible! Are you sure that yours is?

[maple_leaf · Accepted solution]

@Blighguy , Per the eSIM FAQs link sent earlier, you have 3 tries to install the eSIM from a QR code. If 3 attempts failed, you can contact a Customer Support Agent for more assistance. I've included the link below. Also, check the eSIM Support for iPhone link sent earlier to double check that your iPhone is eSIM compatible.

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

[PhilWarner]

You have to check to see if your phone is compatible with an eSIM….mine wasn’t, so I bought one for $4.99 off of amazon.ca

[Blighguy]

New account. It’s now saying QR code is no longer active. How do I get a new one?  I have an iPhone 6s. 

[maple_leaf]

Hello @Blighguy , Really not enough information to answer you. As @hairbag1 mentioned above, are you swapping a SIM for an eSIM on an existing subscription, or starting a brand new activation? What error message are you seeing? What steps were you taking? What kind of phone do you have (Android or iPhone)? I can offer the links below regarding eSIM troubleshooting, if that's helpful.

eSIM FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Blog Post: eSIM/SIM Card Landscape
https://productioncommunity.publicmobile.ca/t5/The-Lounge/Blog-Post-A-Tale-of-Two-SIMs-Navigating-th...

eSIM Support for iPhone:
https://support.apple.com/en-ca/HT212780
eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=
eSIM Support for Samsung:
https://www.samsung.com/ca/support/mobile-devices/galaxy-esim-and-supported-network-carriers/

[hairbag1]

@Blighguy 

new PM account or old ?