Forgot e-Mail which I used for my account and I want to change Public Mobile Plan

[Stephanie128]

How do I reset my public mobile email and password so I can access my public mobile account??

What info do you need?

[BKNS27]

@Stephanie128 

You can still use your old email access your account but just click on Resend Code and have the 2FA code sent by calling or text to your phone.

Once you are in your account, you can change it in the Profile Section but if you still having problems. Just private message a CS_Agent to help you change your email and access you access at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[dust2dust]

The email address is just a login id. Are your services working? Have you run the process of the new login system yet?

[Handy1]

@Stephanie128  Please use this direct link to support to help as advised earlier 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Stephanie128]

I lost access to the email address, what do I do?

[Chalupa_Batman]

When you log into the sign in page, click on forgot email.

Then this screen will come up. It will send you a link to your phone.

[Handy1 · Accepted solution]

@Stephanie128  Use the forgot email option to see what email you have that gets email with code sent to it . But worst case you can ask support to help you with it also using this direct link. 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437