Logging in

[Angie9]

Hello

I am unable to log into my account to activate my sim card. I have changed my PW multiple times which only directs me to my profile, from there I click on complete activation and I am directed to the log in page. I type in my email and PW  information and receive a message that the PW doesn't match. Seems like I'm going in circles.

[Dolphin11]

When I signed up I had the same issuing using the app. No matter what I tried it didn’t work. A few messages back and forth with @CS_Agent and my issue was resolved.

Send them a message for a quick resolution.

[cellphoneuser1]

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@Angie9 wrote:

Hello

I am unable to log into my account to activate my sim card. I have changed my PW multiple times which only directs me to my profile, from there I click on complete activation and I am directed to the log in page. I type in my email and PW  information and receive a message that the PW doesn't match. Seems like I'm going in circles.

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Are you using the app or website? Activation needs to be compelted in the app.