Community

pinkbird14 · ‎06-15-2022

Please help! My phone is possessed and locked me out overnight. I need my PUK code (8 digits) to be able to function again

softech · ‎06-15-2022

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

BKNS27 · ‎06-15-2022

Hmmmmm, strange.

What does the phone show?

Does it need a PUK for the SIM or the Samsung phone?

esjliv · ‎06-15-2022

@pinkbird14 - which message are you receiving...enter it here for help on next steps:

hTideGnow · ‎06-15-2022

Was this phone ever used on PM network? is this a Samsung phone? what was the exact error message about the PUK?

If it is not SIM card PUK, PM agent would not be able to help

There are other kind of PUKs and you need to clarify. If it is Carrier lock PUK, it can only be unlocked by the carrier where you got the phone from

MrSpock · ‎06-15-2022

@pinkbird14 submit a ticket to the CS_Agent. by clicking here link.