Out of country

[Zsomuah]

I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working 

[CountyDownIeUk]

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@Community_QA wrote:

@CountyDownIeUk @MrSpock 

*611 in fact can be called from US without roaming 

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Makes sense.....

[JL9]

Most likely on hold for several hours up to a day then.. Have you hit the 24 hours and tried again? 

[Community_QA]

@CountyDownIeUk @MrSpock 

*611 in fact can be called from US without roaming 

[dust2dust]

If you can call a Canadian toll-free number from where you are then you could also call 1-855-4pu-blic to redeem your stylish voucher.

[MrSpock]

@CountyDownIeUk what are you going on about *611

[CountyDownIeUk]

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@MrSpock wrote:

@Zsomuah hi sometimes it takes up to 24 hours for a voucher to activate ,  you can contact  a cs agent explain your problem they will input it for you   Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

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@MrSpock 

WHAAAAAAT. Read what @Zsomuah said...is out of country.......and that means *611 won’t work unless has a USA add on and is in USA. 

The answer would be.......top by logging into My Account. 

[softech]

@Zsomuah try a different browser,  or use incognito mode.

still fails, open ticket to ask PM Support to check and load it for you 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@Zsomuah hi sometimes it takes up to 24 hours for a voucher to activate ,  you can contact  a cs agent explain your problem they will input it for you   Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH