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Mistake

gurdeep0458
Great Neighbour / Super Voisin

I was going to add 1 GB data on my addictiional 

but by mistake I added 100 min of Philippines which is no use for me 

how I can redeem back $15 dollar and add data 

2 REPLIES 2

softech
Mayor / Maire

@gurdeep0458   should be an easy fix,   Open a ticket with PM Support and they can either change the addon for you or reverse the transaction for you and put the money back to My Account for other use

 

to open ticket :

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

MrSpock
Town Hero / Héro de la Ville

@gurdeep0458 

hi you can go back in and buy the add on you want as  for a refund you will need to contact customer support  to open a ticket, to speak to a customer service agent    Click here  you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH check your community envelope for a reply