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Wrong addon

brendanicholson
Great Neighbour / Super Voisin

I mistakenly added a US data add on how can I redeem my money?

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@brendanicholson 

hi for a refund get in contact with a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

View solution in original post

4 REPLIES 4

RossN
Mayor / Maire

@brendanicholson 

hi for a refund get in contact with a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

MrSpock
Model Citizen / Citoyen Modèle

@brendanicholson 

hi  you can contact  a cs agent explain your problem  Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

 
 
 
 

softech
Mayor / Maire

@brendanicholson 

Just open a ticket with PM Support and they will reverse the transaction for you and put the money back to My Account for other use, maybe future renewal

 

to open ticket :

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

brendanicholson
Great Neighbour / Super Voisin

Thank you