I mistakenly added a US data add on how can I redeem my money?
Go to Solution.
Just open a ticket with PM Support and they will reverse the transaction for you and put the money back to My Account for other use, maybe future renewal
to open ticket :
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
hi you can contact a cs agent explain your problem Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH
hi for a refund get in contact with a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply