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Wrong addon

Great Neighbour / Super Voisin

I mistakenly added a US data add on how can I redeem my money?


Great Neighbour / Super Voisin

Thank you

Mayor / Maire


Just open a ticket with PM Support and they will reverse the transaction for you and put the money back to My Account for other use, maybe future renewal


to open ticket :


1. If you have access to My account: At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

Town Hero / Héro de la Ville


hi  you can contact  a cs agent explain your problem  Click here or if you are having issues with Simon you can send private message to a CS Agent here:


Mayor / Maire


hi for a refund get in contact with a cs agent

1. you can open a ticket through Simon here


2. alternatively you can private message them here

check your community envelope for a reply